Privacy Policy

Last updated: June 14, 2025

At Sound Decisions, we are committed to protecting your privacy. This Privacy Policy outlines the types of personal information we collect, how we use it, and your choices regarding our use of your information—including how we handle SMS/text messaging in compliance with industry regulations.

Information We Collect

We collect personal information when you:

  • Fill out a contact or inquiry form
  • Request a quote or service
  • Sign up to receive SMS/text messages
  • Communicate with us via phone, email, or text

This may include:

  • Name
  • Email address
  • Phone number
  • Service preferences
  • Any other details you choose to provide

How We Use Your Information

We use your information to:

  • Respond to inquiries and service requests
  • Provide quotes, updates, and appointment confirmations
  • Send important service notifications via text or email
  • Improve our services and customer experience

If you opt in to receive SMS/text messages, we may send you messages about:

  • Appointment reminders or confirmations
  • Service updates
  • Promotions or special offers (if applicable)

Message frequency may vary. Standard message and data rates may apply.

SMS/Text Message Consent

By providing your mobile number and checking the opt-in box on our forms, you consent to receive SMS messages from Sound Decisions. These messages are sent via a secure platform and are used solely for the purposes outlined above.

You can opt out at any time by replying STOP to any text message you receive from us. For help, reply HELP or contact us at info@sounddecisions.biz.

We do not share or sell your mobile information or opt-in consent with third parties or affiliates for marketing purposes.

How We Share Your Information

We do not sell, rent, or trade your personal information. We may share information with trusted service providers (e.g., scheduling or messaging tools) who assist us in operating our business, and only for the purposes described above.

All such partners are required to maintain the confidentiality and security of your information.

Data Security

We take appropriate technical and organizational measures to safeguard the information we collect. However, no system is completely secure, and we cannot guarantee the absolute security of your data.

Your Choices and Rights

You have the right to:

  • Opt out of SMS communications at any time
  • Request a copy of your personal data
  • Ask us to correct or delete your information

To exercise these rights, please email info@sounddecisions.biz.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top. We encourage you to review this page periodically to stay informed about how we protect your information.

Contact Us

If you have questions about this Privacy Policy or how your information is used, contact us at:

📧 info@sounddecisions.biz

📞 910.392.1066