We recognize how important it is that your system is always operating at peak performance. After years of development, we have created our exclusive monitoring program, which is a suite of solutions created to deliver a better experience for you. Made up of software, hardware, and internal tools, it allows Sound Decisions to deliver exceptional service and support.
PROACTIVELY IDENTIFY POTENTIAL ERRORS
Smart home and building systems are dependent on a strong and reliable network connection. If the signal coming into your building is not up to par, your system will not work properly. Monitoring internet speed and uptime allows our support team to identify connection issues. By watching over your system’s core devices, our staff can spot and correct potential errors before they become an issue.
QUICKLY EXECUTE SYSTEM RESETS
External factors such as severe weather, internet and cable outages, or power blips simultaneously impact our clients. Systems on SDCare have the capability to reboot devcies automatically and quickly get your system back online, avoiding the cost and time associated with sending a technician to your home.
REDUCE SERVICE CALLS
Remote technical support allows us to see what is happening before a technician arrives onsite. If the issue can be fixed remotely it will be, eliminating the need for a service call. If it can’t, we’ll have a good idea what’s wrong, and bring the necessary parts with us.
ESTABLISH CLIENT PRIORITY
Our remote monitoring and diagnostic services insure properly maintained systems. If our service team cannot remotely correct the problem, we immediately prioritize the service call required to resolve the issue.